The measures range from establishing a customer accessibility director to consistently boarding passengers who request lift assistance first.
'(W)e are committing to do better and demonstrating that commitment with concrete actions.' Sometimes we do not meet this commitment, for which we offer a sincere apology,' the chief executive said in a release. 'Air Canada recognizes the challenges customers with disabilities encounter when they fly and accepts its responsibility to provide convenient and consistent service so that flying with us becomes easier. On Thursday, Rousseau said the carrier will speed up a three-year accessibility plan after a number of recent reports of passenger mistreatment, including an incident where a man with spastic cerebral palsy was forced to drag himself off of an airplane in Las Vegas due to a lack of assistance. Air Canada CEO Michael Rousseau has apologized for the airline's accessibility shortfalls and announced new measures to improve the travel experience for hundreds of thousands of passengers living with a disability.
